Shipping policy
1. Digital Products — No Physical Shipping
All products sold at greytide.store are digital downloadable files in PDF format. We do not ship any physical goods. No postal service, courier, or delivery company is involved in any purchase made on our website.
2. Digital Delivery
Upon successful payment, you will receive an automated email containing your download link within minutes of completing checkout. This email will be sent to the address provided at the time of purchase.
Please ensure you provide a valid and accessible email address before completing your order.
3. Delivery Timeframe
Digital files are delivered instantly upon payment confirmation. In most cases you will receive your download link within 1 to 5 minutes of purchase.
If you have not received your email within 30 minutes of purchase, please take the following steps before contacting us:
— Check your spam or junk mail folder.
— Verify that the email address entered at checkout was correct.
— Search your inbox for an email from contact.greytide@gmail.com
4. Download Issues
If you are unable to access or download your files after following the steps above, please contact us at:
Include your order number and the email address used at checkout. We aim to resolve all delivery issues within 48 hours.
5. No Shipping Costs
Because all our products are delivered digitally, there are no shipping costs associated with any purchase on greytide.store. The price displayed at checkout is the final price — no additional fees will be added.
6. International Customers
Our digital products are available worldwide with no restrictions. There are no import duties, customs fees, or international shipping charges of any kind. Any customer with internet access and a valid email address can purchase and receive our products instantly, regardless of location.
GreyTide · greytide.store · contact.greytide@gmail.com